So confusing

Its day three of using this alarm and Ive slept in twice. Do not use the snooze function. It doesnt work. The volume is sometimes too low so i just sleep through it. It even seems to change on its own.
I just did a test alarm now. I made sure in options that the alarm sound was at full volume and that there was no snooze. When it was due to go off, i got an iphone notification at the top of my screen asking me to please get up. I waited a few minutes. There was no loud birdsong alarm until i manually navigated to the app to open it. I didnt feel like stepping the 10 steps so i just double clicked my home screen and swiped the app up and away to close it out. I just opened the app again and the test alarm is disabled.
This app is junk and i want my money back so i can go buy a better one.

Imjustkitten about Step Out! Smart Alarm Clock